Phone Numbers

The system contains a complete history of telephone numbers associated with the account, including

  • the slot,

  • the type of number,

  • good or bad,

  • consent to call the number, and

  • dialer-enabled.

If you change one of the fields, the Go commit button will light up. Click the button to commit your changes for that number.

Phones panel

The Consent? dropdown contains five choices

  • No Consent: We have no consent information for this number one way or another

  • Consent To Call: We have the consumer's consent to call this number

  • Consent to Messages: We have the consumer's consent to send text messages to this number

  • Consent to Virtual: We have the consumer's consent for a virtual agent to call this number

  • Do Not Call: The consumer has asked us not to call this number

Click the eyeball to display the Phones modal, which will include all the phone numbers, not just the seven slotted numbers.

Phone Number History modal

Last updated